Most customers want to be able to find their own info. When it comes to self-service, an IVR system can help. Yet, IVRs is an old style option and often too complicate for a “digital” customer. The way to boost customers satisfaction is to take self-service to the next level with a Visual@IVR.
The reasons to adopt the Digital Pegasus Visual@IVR :
- Digital Customer Experience accelerator and improve Company’s image.
The adoption of a Visual IVR improves the image of their company. This will make a “Digital” look much larger traditional IVRs and can help corporate business stand out from the rest with personalized and relevant service experience maximizing loyalty through differentiated approach.
- New Hybrid Services
Visual@IVR allows companies to customize the users experience built on Real-Time Decisioning acting as an enabler of New Hybrid Services. Companies can create a complete service (self-service + assisted-service) with the option of Marketing Banner Channel and massive or one2one Proactive notification channel.
- Easier to navigate
Customer doesn’t need to navigate a labyrinth of menus and can choose exactly where they would like to go.
- Cost efficiency
Even though Visual@IVR are a lot more “Digital” than traditional IVRs, the management cost is certainly lower than the cost of a traditional IVR.
- Ideal Solution for Smartphone
Most of your customers use smartphones that they are the perfect tool for them to navigate a Visual@IVR since it allows to navigate corporate options better than a website.
- Increase efficiency and Focused routing
Visual@IVR can route a customer’s interaction to the department they need right away. Enable multimodal collaboration with the agents achieving Shorter time thanks to the usage of consistent and detailed information about the customer interaction .
- Peak Contacts Management in realtime
Visual@IVR allows companies to monitor how customers are using your system in real-time allowing business to better deploy the right strategy to follow the business requirements.
- Omni-Channel Experience
Visual@IVR allows prospects and customers to chose their own experience. They don’t have to be restricted to just a phone call since they have the option to get contacted via voice, email, chat or callback at a more convenient time.